Get in Touch with TravelSIM Compass
We are an online information service and advisory platform dedicated to helping you navigate the eSIM landscape for international travel.
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General Contact Information
For general inquiries, support, or feedback regarding our eSIM guidance services, please use the contact details provided below. We strive to respond to all communications promptly.
- Email: [email protected]
- Phone: +81 3 6262 7841
- Address: 3-14-1 Hatchobori, Chuo-ku, Tokyo 104-0032
Important Note: This is not an emergency service. For urgent connectivity issues or direct technical support related to your eSIM service, please contact your mobile carrier or eSIM provider directly. We offer advisory services, not direct network support.
Online Inquiry Form
For specific questions or detailed requests, please use our convenient online inquiry form. Providing comprehensive details will assist us in delivering a more accurate and helpful response.
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Complaints and Escalation
We are committed to providing high-quality information and advisory services. If you have a complaint or wish to escalate an issue, please follow the procedure below to ensure your concerns are addressed effectively.
- Initial Contact: Please first submit your complaint via email to [email protected]. Include "Complaint" in the subject line and provide all relevant details, including dates, times, specific issues, and any previous correspondence.
- Acknowledgement: We aim to acknowledge receipt of your complaint within 2 business days.
- Investigation: Your complaint will be investigated by the appropriate team member. We target to provide a substantive response within 10 business days. Complex issues may require more time, in which case we will keep you informed of the progress.
- Escalation: If you are not satisfied with the initial response, you may request an escalation. Please reply to the complaint email, stating your reasons for escalation, and your complaint will be reviewed by a senior member of our team.
Our goal is to resolve all complaints fairly and transparently. We value your feedback as it helps us improve our services.